Shipping policy

Processing Times

All orders are processed within 5 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 12 pm (PST) are treated as if they came in the next business day. This does not mean your order ships right after you have received a confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping to all U.S. orders over $200. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

For any shipment that is refused or returned due to an incorrect address provided by the customer, you will be responsible for fees associated with re-shipping the package. Shipping costs are not refundable. We will issue a full refund or a replacement for the product when your return meets the guidelines set in our Refund/Return Policy.  The cost of shipping will be credited only in those instances where the return is a result of our error.